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Describes the labour economics of the hotel and catering industry,which produce two characteristics: individual contracts and low unionization. Draws parallels between the free market behaviour of this traditional industry and the general direction of change in the industry as a whole. Suggests that greater insecurity, a heightened sense of immediacy in tasks, and more unsocial hours may lead to a propensity for mobility and a lack of organizational commitment – behaviour which is familiar in the hotel and catering industry.

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