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There has been a continuing debate in Australia about the need to reform working practices so they enhance efficiency and productivity. During the last ten years there have been major changes in the management of employees, including the introduction of flexible employment practices. Although these policies are seen to improve organisatonal efficiency, many employees are feeling more stressed, greater dissatisfaction about the ability to balance work and family life, they feel less satisfaction with management and the nature of communication and consultation. These experiences raise questions about the role of human resource managers in managing individuals’ expectations and experience in the workplace.

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