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Claims there is growing application of continuous improvement strategies across a wide range of operational activities. This paper reports on a case study, set in the UK research division of a multinational chemical company, in which the six key principles of continuous improvement have been applied to health and safety management. The case study builds on the benefits of a proactive team‐based approach and addresses workforce behaviours and practices. The study emphasises, in particular, the importance of the integration of the process into the existing health and safety management system in order to address the long‐term maintenance issues. In order to achieve this, communication of strategic targets, milestones, progress and the involvement of all employees in the continuous improvement process have been identified as of paramount importance.

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