Organizational metamorphosis led by front line staff

This article highlights the fact that in an attempt to cope with the turbulence and hostility which characterize their operating environments, many public sector organizations have embarked upon far‐reaching programmes of unsettling strategic change. These programmes often exhibit features of disintegration. Additionally they are frequently formulated by senior managers in isolation from organizational members, who are then expected to implement them without question or consultation. This article argues that such approaches to change management are unlikely to bring about the desired transformation. Rather, using a case study of one public sector organization in the Republic of Ireland, it is argued that organizations are more likely to experience the required metamorphosis where the change commences at the periphery and is led by relatively junior front line staff, with senior management practitioners acting as facilitators of organizational transformation.