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This paper investigates the operation of the National Agreement in the general printing industry at a time when the future of such agreements is in doubt. Drawing on both quantitative and qualitative data from union representatives, the paper provides insights into the workplace practices of pay, technology, flexibility and work intensification in the context of the National Agreement and local labour market factors. Set against a highly competitive, technologically dynamic environment, the paper demonstrates the general resilience of the National Agreement alongside a complex and uneven picture at the level of the workplace.

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