Relationship between gender-sensitive practices and family support and its impact on psychological well-being of women employees in call centers in India

Monica Verma received PhD Degree from Dr A.P.J. Abdul Kalam Technical University, Lucknow, Master of Business Administration from Institute of Management Studies, Ghaziabad and an engineering Graduate from Aligarh Muslim University, Aligarh. Monica Verma has 17 years of experience of teaching postgraduate management students. She has published several papers in reputed journals and has organized various national and international conferences and seminars. Her current areas of research interest are gender inclusivity, gender-sensitive practices in IT and ITES industry. She is currently working as an Associate Professor and the Head in the Department of MBA at IMS Engineering College, Ghaziabad, India.

Kanika T. Bhal received PhD Degree from IIT Kanpur. Professor Kanika T Bhal has been a Visiting Fellow at Sloan School of Management, MIT, Cambridge, USA. She has published several articles in national and international journals and conferences and is on the editorial boards of International Journal of Digital Management and International Journal of Indian Culture and Business Management. She has authored one and co-authored two books. She has done sponsored research for ICSSR, Dalmia Group, MHRD, GLOBE Project (with Fordham and Wharton Business School) and US Air Force. Besides being a consultant to various organizations like Fifth Central Pay Commission of India, first national Judicial Pay Commission of India, DRDO, UPSC, DGS&D, Ministry of Rural Development and NICD, she is invited as an Expert in Government Committees and is a Member of the Academy of Management, USA, Society for Industrial Organization and Psychology, and Global Institute of Flexible Systems Management. Currently, she is Modi Foundation Professor of the Organization Management Group in the Department of Management Studies at IIT Delhi, India.

Professor Prem Vrat is an outstanding academic, the Pro-Chancellor, a Professor of Eminence and the Chief Mentor at The NorthCap University, Gurugram. He was the Founder-Director, IIT Roorkee; Vice-Chancellor, U.P. Technical University, Lucknow (now known as APJAKTU, Lucknow. He has extensive experience of more than 48 years in Teaching, Research, Management Development and Consultancy. He has guided 41 PhD theses, 118 MTech and 65 BTech major projects on Industrial Application of Systems Approach and Management Science. He has published more than 455 research papers in reputed journals and proceedings of international and national conferences. His research papers have received more than 5,500 citations with g-index of 72 and maximum citation of a paper as 908 (as per google scholar). He has authored/co-authored seven books and completed five sponsored projects and 33 consultancy assignments.