Advice — the Cinderella Service of ACAS?

Two recent studies have asked clients for their views of the effectiveness of the advisory service of ACAS. Both found strong support for this service, although doubts are expressed as to whether an independent national survey managed to achieve a representative cross‐section of views given considerable non‐response to its questionnaire. ACAS proved to be especially important to small firms in a Scottish rural area, calling into question the decline in help by ACAS to this area of industry.