... of customer‐supplier relationships are spreading within supply chain firms into wider aspects of organizational behaviour, as a direct consequence of close involvement. Toyota appear to affect supply firms’ communication patterns, employee relations, and approaches to problem solving directly. Car...

... has, and always will be, the assembly worker. The use of robotics in assembly processes varies from plant to plant depending on the abilities of the workforce to maintain them, but their use relative to other car manufacturers is minimal. Using the absolute minimum of staff (the Lean Production System...