... firms, they are often seen as a disposable cost rather than a business relevant part of the organisation, which leads to frustration and low working morale. Several measures are suggested in this paper to address the management of support staff. Originality/value This paper addresses an important...

...Andrzej Huczynski; Michael Fitzpatrick The very practical issue of calculating the costs to the company of employee absence is discussed. The article is based on the research carried out by the authors of their recently published book, Managing Employee Absence for a Competitive Edge...