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Keywords: Employee word‐of‐mouth
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Journal Articles
Journal:
Employee Relations
Employee Relations: The International Journal (2012) 35 (1): 39–60.
Published: 09 November 2012
... Emerald Group Publishing Limited 2013 Employee word‐of‐mouth Negative word‐of‐mouth Front‐line Customer contact employees Organizational misbehaviour Organizational behaviour Employees behaviour Prior to our review of the literature, it is useful to provide a definition of WOM...
