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Keywords: Employee-driven innovation
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Journal Articles
Journal:
Employee Relations
Employee Relations: The International Journal (2018) 40 (2): 208–226.
Published: 12 February 2018
... and subtleties that exist between the high involvement management practices and the experience of workers and their managers. Employee involvement Call centres Employee-driven innovation High-involvement innovation This paper will examine the experience of call centre employees who have been...
