...Zhisheng Chen Purpose This article examines how generative artificial intelligence (GAI), when embedded in platform-based HR systems, changes the nature of empowerment in human resource management. Design/methodology/approach The article develops a conceptual framework combining insights from...

... 2016 14 11 2016 © Emerald Publishing Limited 2017 Emerald Publishing Limited Licensed re-use rights only Workplace Employee involvement Empowerment Employee participation Management activities Laws and legislation An OSHC’s proactive role, unlike a reactive role...

...Ruta Kazlauskaite; Ilona Buciuniene; Linas Turauskas Purpose This paper aims to clarify the meaning of empowerment concept and determine its role in the HRM‐performance linkage. Design/methodology/approach A survey of 211 customer‐contact employees at 30 upscale hotels in Lithuania...

... and empowerment were seen as lower priority. External lawyers attach similar importance to knowledge sharing, its diffusion and control, but have slightly less concern for protecting knowledge and resources. They place less emphasis on trust and seem to value empowerment through legal innovation more so than do...

...Janice Foley Purpose The purpose of this paper is to examine to what extent service delivery in the Canadian federal government actually improved after a decade of reform efforts, and how employee empowerment accounted for any improvements that arose. Design/methodology/approach Five focus...

...Kay Greasley; Alan Bryman; Andrew Dainty; Andrew Price; Robby Soetanto; Nicola King Purpose This study aims to examine how empowerment is perceived by individuals employed on construction projects. In contrast with previous research which has predominantly been conducted from a management...

...Yahya Melhem Data from 517 service workers in 14 retail banks show positive and significant association between four empowerment antecedents (including trust, incentives, information and knowledge) and empowerment of customer‐contact employees. Particularly, the findings in this research suggest...

... of empowerment. It examines the case of a customer service programme in the Northern California division of Safeway stores, its affect on the outcome of a strike against Safeway, and the subsequent pattern of adoption (and non‐adoption) of similar programmes among Safeway's competitors. It concludes...

...David Collins © MCB UP Limited 2002 --> Lashley   Conrad . Empowerment: HR Strategies for Service Excellence . Oxford : Butterworth‐Heinemann   2001 . 300 pp. , ISBN: 0 7506 5244 6 (pbk)   £19.99 Empowerment Surveys Hospitality management This book...

... and Cadenhead, 1998, p. 225). Employee relations Empowerment Communications Motivation Public sector National Health Service A number of studies, particularly those emerging from the USA, have emphasised links between high performance workplace innovations and the adoption of a mutual gains...

...David Collins Presents a case study concerning the attempts of a particular group of managers to implement an “empowered” system of working within their organization. Rejecting managerialist accounts of empowerment as distorted representations of social processes and social action, the paper...

... for a range of activities on the shopfloor, including quality monitoring and improvement, maintenance and (some) personnel issues such as the selection of new members for work groups. Automotive industry Empowerment Japan Lean production Teams Work organization Wherever possible quantitative...

...Nicola Denham; Peter Ackers; Cheryl Travers Looks at the effect of modern empowerment policies on middle management. The transition of middle managers from technical experts to coaches, and the position at the sharpest point of conflict between senior management and employees, means...

... and the issues of incentives, empowerment and political barriers; the themes of incrementalism and innovation including the relationship of TQM with BPR and the concern with bureaucratization; and how TQM fits with other management paradigms. © MCB UP Limited 1995 Empowerment Innovation...

... of a service organization. Derives analysis from data collected during a period of observation on a “luxury” hotel in a major city in England. Finally, evaluates current approaches to“empowerment” in the hotel and catering industry within the context of the preceding sections; and argues that many...