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Keywords: Grievance handling
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Journal Articles
Journal:
Employee Relations
Employee Relations: The International Journal (2026) 48 (9): 231–248.
Published: 25 August 2026
... and security guards, are used to understand the mechanisms behind reporting and complaint handling. Findings Despite the substantial differences in levels of workplace formality, patterns of reporting and grievance-handling were remarkably similar across both settings, with intermediaries' interpretive...
