... relations Employment law Hospitality industry Resorts Studies of human resource management (HRM) and employment relations (ER) in multinational corporations (MNCs) have primarily adopted a culturalist, and more recently, an institutional perspective (Almond et al., 2005 ; Gunnigle...

... Publishing Limited Licensed re-use rights only Organizational performance SEM HRM practices Hospitality industry Hotel industry Employee competencies In today’s hyper-competitive arena, organizations stakeholders are demanding that all functional areas within the firm including human...

... Teamwork Hospitality industry Team Dimensions Model Ethnography Team working Hospitality services The debate around teamwork has, for the most part, reflected production processes in manufacturing environments (Bacon et al., 2010 ; Marks and Lockyer, 2004 ; Van den Broek et al...

... that the book is likely to create the most argument. That said, the level of detail throughout the book, and particularly in Chapters 3, 4, 5 and 6, is impressive and does indeed have a number of “prescriptive implications” (p. 153) which employers (and indeed academics) in the hospitality industry...

...Rosemary E. Lucas In the context of a gradually ageing labour force and skills shortages, discrimination against older workers has recently become an issue of public policy concern. Ageism is arguably more pervasive in the hospitality industry than elsewhere; a recent follow‐up study confirms...