...Adebayo Serge Francois Koukpaki; Kweku Adams; Adegboyega Oyedijo Purpose This research explores the significant contribution of human resource development (HRD) managers in building organisational brands in the hotel industry through the lenses of dynamic capabilities for sustaining...

... together and say “right, let′s try and knock this on the head” (branch manager). © MCB UP Limited 1995 Employee involvement Human resource development Management control United Kingdom In any discussion of quality management one is faced with the initial problem of defining what...

... out for the organization (68 per cent). © MCB UP Limited 1995 Employee involvement Human resource development TQM United Kingdom This article is based on a research project initiated in 1992,“Achieving quality in British industry: the contribution of employee involvement...