...Kelitha Cherian; T.J. Kamalanabhan Purpose This study is a comparative organizational analysis of the four subsectors of the Indian information technology (IT) industry, namely, IT service (ITS), business process outsourcing (BPO), software products services (SPS) and engineering and R&D (ER...

... methods to promote quality which instead acted as barriers to its achievement. © MCB UP Limited 1994 Human resource management Information technology Organizational change Service industries TQM United Kingdom This article reflects the experiences of staff, during 1990, within one...

... in the 1980s had 20-30 per cent more managers than they needed[5, p. 271]. For Tom Forester, the editor of a major international volume on computerization, the conclusion to be drawn was clear: what decides the difference between success and failure in the implementation of information technology systems...