.../approach A total of 43 in-depth interviews are conducted with 6 managerial and 37 non-managerial respondents in three major call center organizations in Pakistan. Template analysis is used to analyze the data. Findings By undermining the assumption of implicit mutuality, the analysis reveals...

...Nicholas Ryan Prince; Rüdiger Kabst Purpose The purpose of this paper is to investigate the impact of national culture on organizations’ use of selection practices, specifically to investigate the impact of in-group collectivism, uncertainty avoidance and power distance on interview panels, one...

... the increasing freight task, and extreme distances between West Australian ports, towns and mines highlight this sectors’ importance. Survey results from 39 small road transport firms and interviews with nine owner-managers are analysed. Findings – Legislative, regulatory and licensing requirements were...

... attrition rates. Findings This article makes two contributions: first it provides empirical evidence to explore the basis of structured interviews by revealing how the view that role‐play can “objectivize” the selection process is potentially built upon false assumptions. Second, the article argues...