... Emerald Group Publishing Limited 2013 Employee word‐of‐mouth Negative word‐of‐mouth Front‐line Customer contact employees Organizational misbehaviour Organizational behaviour Employees behaviour Prior to our review of the literature, it is useful to provide a definition of WOM...

... Bullying Personal health Organizational behaviour Human resource management Sadly, workplace bullying is a reality in today's place of work as it has been estimated that one‐fifth of all employees have experienced bullying and harassment (Godwin, 2008). Further headline figures portray...

... satisfaction and customer complaints). Organizational behaviour Customer orientation Service climate Greece Service industries Over the last 40 years customer orientation (CO) has emerged as a cornerstone of the theory and practice of services management (Brady and Cronin, 2001). Customer...

... Sales force Organizational behaviour Workplace training It is a common concern and key goal for organization's HRD units to seek measurements that accurately estimate the commitment of their employees and develop programs and activities that increase the said commitment to the company...

...Vesa Peltokorpi Purpose This paper seeks to fill the research gap created by predominately Anglo‐Saxon large‐scale surveys and comparative studies by providing insights of Japanese organizational behavior through the eyes of Nordic (Finland, Denmark, Norway, and Sweden) expatriates. Design...

... MCB UP Limited 1993 Behavioural sciences Conflict Industrial conflict Management techniques Organizational behaviour Personnel psychology Note: This paper was first published in Leadership & Organization Development Journal, Volume 13 Number 7, 1992 (where it had a sole...