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Keywords: Service sector
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Journal Articles
Journal:
Employee Relations
Employee Relations: The International Journal (2022) 44 (4): 972–992.
Published: 07 March 2022
... behavior (PSB) in the Indian service sector. Design/methodology/approach The data were collected from 324 employees belonging to the service sector of north India. The study utilized AMOS and PROCESS (Hayes, 2013) to test the hypothesized model. Findings The findings provided considerable support...
Journal Articles
Journal:
Employee Relations
Employee Relations: The International Journal (2012) 34 (3): 228–234.
Published: 21 April 2012
... on service sector work where issues of cultural diversity, customer service, and lack of normative integration or task interdependence are increasingly apparent. This editorial suggests that we need to take account of the expansion of the service sector when attempting to conceptualise teamwork...
