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Keywords: Service triads
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Journal Articles
Journal:
Employee Relations
Employee Relations: The International Journal (2026) 48 (2): 322–331.
Published: 27 February 2026
... change in four organizations, that is between January and June 2006, and are now re-analysed. Findings In the service triad, there are three logical possibilities of alliances that we explore: (1) worker and client against management, (2) worker and management against client and (3) management...
