... and data was examined using the Team Dimensions Model. Findings The findings suggest the Team Dimensions Model, with the addition of a customer service perspective, is of use for identifying managerial objectives and organisational outcomes of teamwork. However, this does not suggest that teamworking...

..., the Team Dimensions Model has been successfully used to examine the diversity of teamwork in service settings, (for example, call centres, van den Broek et al., 2004 ; Mullholland, 2002). The Australian cleaning industry is intensely competitive and extraordinary (unrealistic) rates...

... in teamwork. © Emerald Group Publishing Limited 2012 Teamwork Service sector Team dimensions model Globalization Team working Service industries Groups and teams have traditionally been a major focal point of psychological and sociological theory and research. An understanding...