Interaction Management — a case study

Programme implementation Let us turn now to how the training was organised (see Figure 1). Travel to the training site was not a problem, so we established a well‐equipped training room at the Technical Training School. We have now moved to our own Management Development Centre and have a fully dedicated training room for Interaction Management, with permanently‐mounted attractive wall charts and all the necessary video and film equipment to present the course in its best light. The Technical Training School where we started was well regarded, and the IM programme was under its control. This was quite helpful in getting IM off the ground. Participants came to IM in a familiar location, where they had received other training they had found useful in performing their jobs. We did decide to limit to one the number of units conducted in any one week. This was due to language issues, learning new concepts for the first time, and because of the nature of the organisation management style.