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The causes of poor employee performance are often explored and solutions offered in the form of improved techniques for selecting better employees, training programmes to teach needed skills, and motivational schemes designed to increase the quantity and quality of performance in the job. Thereafter, despite the resources invested in such work, absenteeism and turnover remain high and productivity low. All too often people have the ability and skill to perform effectively, yet they fail to do so. Not infrequently the explanation for this is to be found in the behaviour of management.

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