Running a management course

Those who have come on management courses which have aims such as the improvement of communication or interpersonal skills often arrive in a state of considerable uncertainty. Very frequently they have little idea what is in store, why they have been sent on the course, and what they can expect to get out of it. They also feel vulnerable, because they have been taken away from a familiar work situation to a training centre where their fellow guests may all be strangers. They fear that they may be inadequate and show up badly in comparison to the others, and that carefully built‐up defences may be broken down when exposed to the gaze of their peers and the course directing staff.