Action learning to improve clerical work

Many managers responsible for functions where much of the work is of an administrative and clerical nature are expressing concern about the level of motivation apparent amongst employees. Changes in the nature of the tasks to be performed have resulted directly from mechanisation and automation. Such rationalisation is normally accompanied by reductions in staffing, a factor often leading to low morale. Opportunities for employees in clerical jobs to progress within the organisation are also diminishing, since the skills currently required for clerical work are not those generally demanded for management.