Management by consequences Available to Purchase

Managers and supervisors are paid to influence others. The success a manager achieves in this endeavour is directly related to the words a manager says, and the procedures he or she uses. Some words and procedures work better than others. We can learn about those that are effective by interviewing supervisory personnel or by directly observing them as they go about their daily routine. We can also interview and observe the non‐management personnel they supervise.