Performance improvement — is seeing believing? Available to Purchase

More than logic Substantial sums of money are invested in training designed to improve communications, morale, motivation, interpersonal relations, and the like. But the results are often disappointing. The trainees may be reasonably logical beings who, given the facts, should be able to make rational decisions and take appropriate action. But often this does not appear to occur. There is growing interest in the possibility that failure may be traced back to differences of perception. The quality of decisions may depend more upon the nature of perception than on logic. Or in the words of Rensis Likert: