A Model of Quality of Work Life as a Developmental Process Available to Purchase

Quality of Work Life (QWL) is both a goal and an on‐going process for achieving it. As a goal, QWL is the commitment of any organization to work improvement — the creation of more involving, satisfying and effective jobs and work environment for people at all levels of the organization. As a process, QWL calls for efforts to realise this goal through the active involvement of people throughout the organization.