The manager as a people‐problem solver Available to Purchase

One reason that some managers and executives out‐perform others in their organisations is their problem solving skill. I refer here not just to their ability to solve technical and financial problems, but to the very specific skill of people problem solving. People problems abound in the world of business. People don't do what they said they would do; they arrive late to work or they don't come at all. People make mistakes; they don't do things right the first time, or the second time, and what's worse they don't seem to care about it. People providing service to customers or internal users are rude, abusive and slow; the outputs of their work do not conform to requirements, and are not fit for use by anyone.