The people principle Available to Purchase

Interpersonal skills — the way we respond and deal with others — have come to the fore in recent years as a vital ingredient in the success of an organisation. In an increasingly competitive world where the differences in cost and quality between companies are becoming increasingly small, many firms are recognising the value of their personnel as a marketable commodity. Good old‐fashioned service is back in vogue, and you have only to turn on your television set to see how many companies have realised this.