Implementing a system in the global village

When MSAS decided to improve further the processing of freight forwarding and tracking transactions by the introduction of new information technology (IT), the need for an effective and efficient training programme emerged as one of the key determinants of the project′s success. Describes the implementation of an information technology solution from the training perspective in Australia,Singapore and the UK. Also examines the key operator concept used to support training in each of the regions and the employee reaction to the training methodology, computer‐based training (CBT).