Teaching the ‘feel’ … at Michelin

An army sergeant was asked what method he used to teach his recruits. His answer was, ‘First I tell 'em what I'm going to tell 'em, then I tell 'em, then I tell 'em what I've told 'em’. In its more customary form of ‘preparation, exposition, recapitulation and summary’, this sequence illustrates the most widespread instructional technique of all. Like all the currently used, rather backward instructional techniques, it involves an awful lot of telling.