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Keywords: SERVPERF
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Journal Articles
A confirmatory factor analysis for SERVPERF instrument based on a sample of students from Syrian universities
Available to Purchase
Journal:
Education + Training
Education + Training (2015) 57 (3): 343–359.
Published: 13 April 2015
...Ali Bassam Mahmoud; Bayan Khalifa Purpose – The purpose of this paper is to confirm the factorial structure of SERVPERF based on an exploration of its dimensionality among Syrian universities’ students. It also aimed at assessing the perceived service quality offered at these universities...
