...Ali Bassam Mahmoud; Bayan Khalifa Purpose – The purpose of this paper is to confirm the factorial structure of SERVPERF based on an exploration of its dimensionality among Syrian universities’ students. It also aimed at assessing the perceived service quality offered at these universities...

... on service quality and apply them to education with a particular emphasis on the hospitality field. Demonstrates that these concepts have good explanatory value for looking at educational provision, but suggests that some of the current approaches to quality that have been introduced to education...