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Criticizes low standards of personnel selection, training and pay and performance limitations in the security industry. Disavows the popular misconception that such services are cheaper than comparable in‐house security functions. Posits that higher‐calibre personnel and comprehensive training not only are needed to complement computerized control and surveillance systems but also can add value by enabling personnel to undertake reception, fire inspection, first aid, routine administration and other duties. Describes in detail how security service performance can be assessed and how an intending client should inspect a potential security contractor.

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