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“Intelligent building” is a commonly used though little understood expression in the facilities arena. Explains that building,space and business management are the three main goals of an organization occupying a building. A cost/benefits model must examine efficiency and effectiveness productivity and the additional costs/disbenefits associated with intelligence. Identifies further three developing integration activities in the building development cycle– project, systems and services integration, and concludes that the “virtual building”, which maximizes both efficiency and effectiveness gains, is the ideal.

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