Quality Managed Facilities Available to Purchase

Investigates quality issues in facilities management, relating them to total quality and customer care. Reassesses the European approach to TQM and compares it with the Japanese standards. Suggests that the only purpose of any business is to create a customer. Pinpoints a number of steps to be identified on the quality journey to systems capable of audit to international quality standards. Concludes that the benefits of quality initiatives will take time to emerge.