Facilities Management as Business Re‐engineering

First in a series of articles which will relate the rapidly developing skills of faciliies management to business needs, to show that facilities management has a central role to play in introducing the new order implied by the change to a quality culture. The series will provide for re‐engineering processes in the facilities quality cycle and will develop an understanding of the processes and techniques of service planning, design, specification and delivery. Provides an introduction to these processes to create the platform for future and more detailed consideration.