Post‐occupancy evaluation of facilities: a participatory approach to programming and design

Describes two approaches to the evaluation of the built environment. First, discusses post‐occupancy evaluation (POE) which is a formal way of determining whether a recently occupied or remodelled building is performing as was intended in its programming and design. Bases data collection on comprehensive questionnaires in which occupants of the building are asked to report on their experience. Second, looks at the use of facilitated participatory workshops as developed in Scandinavia. Reports a case study carried out in respect of the Taubman Building of Harvard University’s School of Government, opened in 1990, which combines the two traditions. Describes the process used in the study and outlines the issues which surfaced from the study. Concludes by analysing the lessons learned.