Cultural change: its effect on the University of Hong Kong estates office

The paper reviews the operation and management of a long established estate office within a university. It identifies the drivers for change and the potential consequences of these changes on the staff. Further it examines the potential for conflict during the period of change. The paper suggests that by adopting a teamwork response uncertainty and stress can be minimised. The paper concludes by emphasising the need for interaction between team members as an organisation undergoes the change from property driven to one where customers drive the process.