Intelligent building care

Discusses perceptions of building maintenance and care. Contrasts the “received wisdom” of planned preventive maintenance with the concept of “Just‐ in‐time maintenance”. Identifies possible locations of “intelligence” in people and buildings. Also examines the relationship between technology and users, particularly regarding user‐satisfaction. Considers the penetration of the maintenance/care market by non‐traditional players and describes features of “Call‐centred maintenance”. Identifies the opportunity within the Private Finance Initiative for total building care services.