Investigating personal safety at railway stations using “virtual reality” technology

Understanding fear of crime is a crucial dimension to the “designing out crime” debate, particularly in view of the “dark figure” of crime which remains largely unknown due to under‐reporting and under recording of incidents. On the railways, customer satisfaction surveys have consistently reported that although recorded incidents of crime and nuisance are relatively low, customers perceive their personal risks to be significantly higher, discouraging many from using rail transport. This study of a representative sample of railway stations on a network in South Wales, focuses on personal safety issues as explained using the theory of crime prevention through environmental design (CPTED). The research project innovatively utilises interactive virtual reality scenes as the environmental stimuli to elucidate rich sources of data in terms of where passengers’ fears were located in and around the station and how service providers can make stations safer. Some basic design changes are briefly evaluated and recommendations for those who design and manage built environment facilities are discussed.