This paper aims to highlight how facilities can enhance the strategic competitive position of a business organisation.
The methods of investigation used in this study include observation, in‐depth interviews and secondary data.
This case study has shown that both hardware, i.e. facilities and software, i.e. business philosophy of the organisation are important to enhance its competitive position.
This study has looked at only one case. Future research may use the same five‐force model to assess and determine the contribution of facilities to the competitive position of a business organisation.
This study hopes to create more awareness among senior management of the strategic importance of facilities to a business's bottom‐line.
Using a strategic management model, this paper illustrates the contribution of facilities management to the broader corporate goals.
