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To illustrate the complexity of post‐occupancy evaluation of office buildings, details the 1991 IFM competition and the FTcompetition for Architecture at Work. Stresses the importance of research into and knowledge of building user needs to developers and financial institutions; property professionals; and government departments. Suggests that post‐occupancy evaluation is a technique that will be increasingly applied, and it will help the profession of facilities management to become more scientific.

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