... of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this licence maybe seen at Link to the terms of the CC BY 4.0 licence. Building maintenance Facilities management AHP KPI Operational efficiency...

... management across regions and the absence of a user-side survey may limit applicability. However, Analytical Hierarchy Process’ ( AHP ) structured decision-making model establishes comparisons, calculates the consistency ratio and uses aggregated expert judgment to reduce bias. Practical implications...

... Publishing Limited Licensed re-use rights only AHP ANP Facilities management Hospital KPI Performance Research Grants Council of the Hong Kong Special Administrative Region, China 152155/17E Hospitals are quintessentially important in every health system because...

... for the badminton hall can be applied to investigations on other sports facilities. Originality/value The methodology of this research was first applied to study a badminton hall – as reported in this paper. Applicable to various areas including the service sector, the AHP has been used to study human factors...

... Maintenance policy AHP Multi-criteria Decision Organization performance Decision-making Business strategy Analytical hierarchy process Construction Maintenance a_ij = Ratio comparison for the i-th alternative at the j-th criterion; b_ij...