... of smart FM tools application, how they are used to improve the delivery of FM services and the barriers to their implementation. Design/methodology/approach To investigate the current smart solutions that leverage the quality of FM service, a case study based on the FM practice in Hong Kong...

... Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only User behaviour Case study Energy efficiency Access Building environmental performance Egress Buildings and infrastructure within the built environment are responsible for consuming approximately 40...

... the symptoms and discusses the current challenges concerning the process. Design/methodology/approach A participatory case study was used as the research methodology to identify the current challenges concerning a municipal approach to managing the building-related symptoms in a case-study building...

... participate in the research. Design/methodology/approach A case study methodological approach was adopted using one care home, ten residents and five staff as a sample frame. During interviews conducted, participants were asked semi-structured questions on how building design features impact upon...

... of quantitative historical data, a case study approach was adopted to identify the sustainable features and practices used in a not-for-profit retirement village in Sunshine Coast, Queensland, Australia. Data were collected based on interviews, direct observation and documentation, and collected data were...

... recognised FM and established a designated FM organisation (H1) and the university hospital provides adequate food and catering services at ward kitchens and buffets (H2). Design/methodology/approach This is an exploratory and descriptive comparative case study based on a diverse cases...