... environmental factors of cafes more positively than female participants for all adjective pairs. Except for two adjective pairs, no significant difference was found among the evaluations according to genders for the other adjective pairs. Originality/value This study revealed new results about customers...

...Edoghogho Ogbeifun; Charles Mbohwa; Jan-Harm C. Pretorius Purpose The purpose of this study is to explore the role of effective communication and the use of customer-friendly periodic report as tools for managing cordial relationship between facilities management (FM) operatives...

... capacity cannot be saved for future use (Pride and Ferrell, 2006). As a consequence for FM, more difficulties for synchronizing supply and demand arise (van Ree, 2009). Facility managers have to cope with fluctuating demand by clients, customers and users and find ways to meet this demand. This has...