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Keywords: Customer perspective
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Journal Articles
Managing effectiveness and efficiency through FM blueprinting
Available to Purchase
Journal:
Facilities
Facilities (2011) 29 (9-10): 422–436.
Published: 05 July 2011
... to decide and prioritise correctly. In the remainder of the paper, a process modelling method from services management is introduced and analysed in relation to its application in FM. Process management Customer perspective Effectiveness Efficiency Core and support business Facilities...
