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Keywords: Customer service
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Journal Articles
Journal:
Facilities
Facilities (1999) 17 (12-13)
Published: 01 December 1999
... Global One and XTML survey reveals that 64 per cent of businesses look to the Internet to improve customer relationships Keywords: Internet, Customer service, Business Basingstoke, July 26, 1999 - a survey, taken at the Internet World show in May 1999, of 100 leading UK companies...
Journal Articles
Profits from Design: How Do We Measure Success?
Available to Purchase
Journal:
Facilities
Facilities (1992) 10 (6): 15–18.
Published: 01 June 1992
... quality. Notes how this phenomenon is compatible with and can form part of a total quality management system for service organizations. © MCB UP Limited 1992 Cost control Facilities management Design Office furniture Participation TQM Customer service VOLUME 10 NUMBER 6 1992 Profits...
