...Mala Ali Modu; Maimunah Sapri; Zafirah Ab Muin Purpose The provision of facilities management (FM) services, facilitated by a well-suited sourcing strategy, significantly influences the optimization of dwelling unit performance, augmentation of occupants’ living experiences and the establishment...

... Limited Licensed re-use rights only Facility management FM market FM services Maturity Professionalism Professional institutes The market value of the facility management (FM) industry is increasing rapidly (Hodge et al., 2014 ; Tucker et al., 2018), especially...

... a crucial entity, where key performance indicators (KPIs) have become the most important instruments of PM in determining how well these FM services are performing. Unfortunately, nowadays, the service quality of hotel buildings has significantly retreated due to the absence of a proper PM system...